Delivery & Returns

Keeping Our Team And Customers Safe

We are closely following Government guidance and are taking strict measures to prevent the spread of Covid-19.

We have risk assessed our workshop and can confirm we are able to receive orders for our handmade furniture and products.

We are working closely with our trusted delivery company to make sure risk is minimised.

Here are the key measures we have put in place:

  • Our admin and design team is working from home whenever possible.
  • Even though our work shop is open plan and well ventilated, we have made sure social distancing measures are in place for the whole of our workshop team.
  • A regime of regular hand washing and sanitising is in place.
  • Before delivering furniture, we contact customers to make sure any on-site assembly is made in empty rooms or spaces and that social distancing measures are adhered to. Assemblers wear masks and use antibacterial wipes on any surfaces they need to touch as they enter and leave.
  • Furniture collection is by appointment only and with social distancing measures in place.

 

How much is delivery?

Delivery costs will vary depending on the value of your order. 

The cost will be displayed before you confirm your on line order. 

If you are ordering by phone we will give you a delivery quote.

 

UK Mainland Address (excluding Scotland)

Delivery for orders up to £250.00 will cost £10.00

Delivery for orders between £251.00 and £750.00 will cost £40.00

All orders over £750.00 are free.

 

Rest of UK

please call +44 (0)1684 540033

or email workshop@shakerofmalvern.co.uk

 

International Deliveries

please call +44 (0)1684 540033

or email workshop@shakerofmalvern.co.uk

 

Can I specify a delivery time?

Unfortunately, we are unable to specify an exact delivery time for small items such as Shaker boxes and peg rails. We aim to deliver such items by courier within 3-4 working days of an order being confirmed. For larger items of furniture, we will phone to arrange a date and time slot of two hours.

 

Can I collect my furniture?

If you would like to collect your furniture and meet the person who made it, you are welcome to visit between the hours of 8:00 am and 4:00pm Monday to Friday.

All visits are currently by appointment only.

 

How can I track my order?

We will always keep you up to date with the progress of your order and give you an estimated delivery time. 

We will never promise what we cannot achieve.

If you would like to see photos of the progression of your furniture please ask and we will be happy to email updates.

 

What is the returns policy?

Please check your delivery very carefully and only accept a package that is in very good condition.

If there is obvious damage to the consignment, refuse to accept the order and ask the carrier to return the goods to us.  Any damage discovered after unpacking must be reported to us within 3 days.  Items that are made-to-order can only be returned if they are faulty.

We are sure that you will love our furniture, but if you change your mind, stock items may be returned.

There will be a collection charge or you may prefer to return the item yourself.

Please contact us within 7 days and we will assist you with the return and arrange the refund.

The only exceptions are bespoke items which we are not able to take back or refund unless they are faulty.

 

Is there anything else I should know?

For ease of delivery our beds do not come fully assembled and will require some self-assembly. This is very simple and the instructions are very clear. If you would prefer us to assemble the bed we will happily do this for an extra charge of £70.

Our drivers will take larger items of furniture into your house as required but may need assistance.  If this will not be practical, let us know at the time of ordering or when booking delivery and we can make alternative arrangements.

These terms do not affect your statutory rights.